Upland InGenius Boosts Contact Center Productivity with Advanced CTI Software

In today’s high-volume support environments, contact centers are grappling with a dual crisis: skyrocketing Average Handle Times (AHT) and severe agent burnout. When customer service representatives ...

Boosting Contact Center Productivity through Automation

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

Revolutionizing Contact Center Efficiency With CTI Solutions

The Role of CTI in Reducing Agent Stress. Upland InGenius Enhances Contact Center Efficiency with Innovative CTI Software. AUSTIN, TX - March 16, 20 ...
Business Wire

Upland InGenius CRM Telephony Integration Recognized as a Premium AppFoundry Partner

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...
EDN

CTI Software Enables Contact Center Development

Envox Worldwide, a maker of voice solutions, says that its Envox CT Connect, a standards-based computer telephony integration (CTI) software, now provides CTI call control capabilities for Microsoft ...
Business Wire

Grandstream’s UCM series of IP PBXs Certified with CTI Solutions’ Billing and Call Statistics Software

BOSTON & WARSAW, Poland--(BUSINESS WIRE)--Grandstream Networks, connecting the world since 2002 with award-winning SIP unified communications solutions, today announced interoperability of their UCM ...