Q: Our agency is getting into the high-end tour business. We act as the credit card merchant for the program. Retail advisors book our tours by calling in their clients' credit card numbers. I am ...

Most banks require you to contact the merchant and attempt to resolve the issue directly before requesting a chargeback. Photo: iStock Picture this: you’re browsing your favourite online store when ...

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What happens when you submit a chargeback? After you have submitted your chargeback request, your bank will provide written confirmation of your request. Your bank will also either post a temporary ...

Troy Segal is an editor and writer. She has 20+ years of experience covering personal finance, wealth management, and business news. Investopedia / Julie Bang A chargeback happens when a charge is ...

A request by telephone does not trigger the full protection of the Fair Credit Billing Act. Put your chargeback request in writing. After you have filed for a chargeback with the card company, you may ...

Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on their website. Finally, you can ...