As AI becomes increasingly more entrenched into our everyday lives, a new survey in the UK has found that nearly a third of children using AI chatbots said that they would describe the technology as ...

More and more people are using artificial intelligence chatbots and there have been some troubling stories about some of those interactions. Kashmir Hill, technology reporter for The New York Times, ...

5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

People with mental illness who use AI chatbots risk experiencing a worsening of their condition. This is shown by a new study published in the journal Acta Psychiatrica Scandinavica. The researchers ...

Companies are realizing they can no longer simply promote themselves to potential customers. They have to win over the robots ...

People interact with artificial intelligence (AI)-powered chatbots, which can be trained to take on certain demographic attributes like age and race, for information, entertainment, technical help, ...

Concerns that chatbot use can cause mental and physical harm have prompted policies that require AI chatbots to deliver regular or constant reminders that they are not human. In an opinion appearing ...

A growing body of research now quantifies what many chatbot users have suspected for months: the longer a conversation runs, ...