In software engineering, professionals often use agile software development and continuous integration methodologies in order to improve efficiency. That being said, the product team also needs to pay ...

Witness Systems is adding customer feedback software to its Impact 360 Workforce Optimization suite. The addition comes after the Roswell, Georgia company acquired the Mountain View, California-based ...

PORTLAND, Ore. & AUCKLAND, New Zealand--(BUSINESS WIRE)--AskNicely, a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based ...

Clinked offers a customizable and secure information-sharing portal businesses can use to deliver a professional service to their clients and employees. Companies have unique needs based on their ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

TORONTO--(BUSINESS WIRE)--SoftwareReviews announces its 2020 Endpoint Protection Emotional Footprint Award winners, as determined by software users who feel that the following five vendors have ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Slack has topped a ranking of 100 software companies based on customer satisfaction in 2017. Scores were based on customer reviews and combined with market presence and satisfaction. This saw the ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

For instance, take an airline satisfaction survey. You’ve gotten one — those emails that ask for your feedback on their performance. They often range from five to 30 questions. But are the questions ...