The rise of knowledge work is making it more important to have a strategy addressing improvements for untamed manual processes in paper-intensive environments. In this second article in my series on ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Case management is the planning, processing, and monitoring of the healthcare services given ...

Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument ...

New case management model achieves success in reducing readmissions and is easily duplicated across the Baptist Health System, Inc. The rising cost of healthcare along with pay-for-performance and ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Eric's career includes extensive work in both public and corporate accounting with ...