Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

The Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and complaints “timely and in a fair manner” and ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

No matter what industry you’re in, customers want quick responses when they contact you with complaints. Customer service agents similarly want to resolve issues on the first try. First contact ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

New York state recently saw a record number of flu cases, according to the New York State Department of Health. NEWS10 spoke with the commissioner and a local pharmacist about the skyrocketing cases ...

Gov. Josh Shapiro is streamlining Pennsylvania’s consumer-complaint process in the hopes of filling gaps left by a shuttered federal watchdog. “Despite the fact that Washington is walking away from ...