The Social Security Administration is shifting to a nationalized customer service system starting this weekend, impacting 75 million seniors ...

Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

President Biden signed an executive order on Monday outlining a people-centric approach to improving the federal government’s customer service with an emphasis on efficiency and accountability. “The ...

In these times of poor customer service in both the public and provide sector, I am confident that the changes made in how the Cuyahoga County administration is managed were for the best. This week, I ...

Most of us have experienced long hold times or dropped calls when trying to get through to a customer service agent. You may have even received incorrect information the first time you called and had ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Rate the Social Security Administration by giving one star for poor service and five stars for good service – or two, three or four stars for something in between. Nutthaseth Vanchaichana / Getty ...