On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...

Customer service and the government … do they belong in the same sentence? Some may even say it’s an oxymoron. Our most recent customer service and CX research study included the following question: ...

Get the latest federal technology news delivered to your inbox. As with any major reform effort, success will be defined in many ways and determined by many factors. But clearly, early and quick “wins ...