The report evaluates 12 customer service providers; Creatio received above-average customer feedback in the evaluation.

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: ...

Survey shows homeowners choose Pros for digital convenience, AI-assisted communication and clear pricing—proving that customer experience now wins the job SAN DIEGO, Dec. 15, 2025 /PRNewswire/ -- ...

Are you looking for a competitive advantage to keep your customers coming back? I have the answer. The 2023 Achieving Customer Amazement (ACA) study, sponsored by Five9, uncovers the current state of ...

Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Strong Performer in The ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...