"Modern accounting firms are growing quickly, expanding their service lines and client bases," said Jim Dunham, president and general manager of IRIS Americas. "However, this rapid growth often ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

Freshworks Inc. ( www.Freshworks.com ), a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The ...

According to the report, "Developed with an integrated, schema-less data model, Totango's SuccessBLOC programs endeavor to provide more flexibility for journey orchestration, reporting, and portfolio ...

ATLANTA--(BUSINESS WIRE)--Please replace the release with the following corrected version due to multiple revisions. The corrected release reads: DECISIONLINK ...

If there’s one thing everyone can agree on, it’s that the customer rules. It’s not enough to be customer-focused or customer-centric. You have to be customer-obsessed. So you would think that out of ...

Chennai-based SaaS unicorn Freshworks has announced that it has acquired Silicon Valley-based customer success management software Natero for an undisclosed amount. Freshworks’s Natero acquisition ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

Customer success platforms (CSPs), or software designed to help business-to-business companies manage and monitor their customer success efforts, are increasingly in demand. According to a Research ...

For these customer success leaders, feedback is a gift — especially when it’s critical. “The reality is that critical feedback is often more valuable than positive feedback,” said Ryan Koopmans, VP of ...

I hope you didn’t miss the Salesforce.com Dreamforce keynote this week in San Francisco. It’s probably the most entertaining 2 hours you’ll spend in the enterprise technology business all year. I ...