Anu is a Features author at Android Police. You'll find her writing in-depth pieces about automation tools, productivity apps, and explainers. Before joining AP, she used to write for prominent tech ...

NEW YORK (CBSNewYork) --No one really likes to wait on hold when looking for customer service, and dealing with automated voice prompts can often be more of a burden than a blessing. But what if there ...

AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...

Popular messaging platform WhatsApp announced today that it will be launching a new customer service app that will make it easier for businesses to chat directly with their customers. WhatsApp, which ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...

CHICAGO (WLS) -- Comcast customers have a new way to rate the cable company's customer service. A new app lets customers track and then rate Comcast technicians. It sends an alert to customers 30 ...

Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...

PROVIDENCE, R.I. — A new mobile app and phone hot line seeks to improve customer service for the residents of Providence. "There's a sense that you have to know a guy to get things done at City Hall.

A virtual customer service app developed to provide socially distanced support during the COVID-19 pandemic has evolved into an integral tool that helps United Airlines quickly re-book passengers ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...