HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

Team collaboration and knowledge sharing are built into Zendesk’s highly functional, easy-to-use platform. When a customer reaches out, agents can loop in colleagues for advice, bring them into the ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

A business.com editor verified this analysis to ensure it meets our standards for accuracy, expertise and integrity. Salesforce Service Cloud is our pick for the best call center software for ...

In an uncertain economy, excellent customer service is paramount because customers must make tough decisions about where they spend their tighter budgets. Companies that recognize that and prioritize ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

In today’s competitive business environment, customer service is not just a support function; it’s a powerful marketing tool. For CMOs and marketing professionals, leveraging customer service can ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...