Dr. R. Dirk Stanley, chief medical information officer at UConn Health, a five-hospital health system based in Farmington, Connecticut, is not the only clinician to complain about workflow problems.

In today's enterprise landscape, a simple business request rarely follows a straight line. A purchase requisition might evolve into a multi-threaded process involving data enrichment, supplier ...

In the neverending quest for B2B organizations to become more efficient, to do more with less, and to realize the absolute most ROI, agentic AI is the next frontier. Published in Harvard Business ...

As we like to say on The CRM Playaz, it's an event unlike any other. When it gets close to PegaWorld, Pega's annual user conference, company founder and CEO Alan Trefler joins us for a sneek peek.

While artificial intelligence (AI) was certainly the top topic of discussion during Forrester’s Technology & Innovation Summit, the conversation appears to have moved on. In preparation for the era of ...

For more than 60 years, we have talked about workflow automation, driven by data, to add efficiency, reduce costs, manage labor challenges, and increase margins. In this century, we stepped up the ...

Imagine this: your automated workflow crashes in the middle of a critical operation, leaving your team scrambling to recover lost data and repair the damage. Sound familiar? Building workflows that ...