Add Yahoo as a preferred source to see more of our stories on Google. Salesforce is on a buying spree. The terms of the deal weren't disclosed. Salesforce expects it to be finalized in Q4 of its ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

Salesforce has announced Unified Knowledge, a complementary gen AI-enabled offering to its Data Cloud which can pull in unstructured data from third party sources, such as Google Drive, SharePoint and ...

Bloomfire reports on 6 key knowledge management trends for 2026, emphasizing dynamic collective intelligence as a strategic asset.

Salesforce is on a buying spree. The terms of the deal weren't disclosed. Salesforce expects it to be finalized in Q4 of its fiscal year 2025 (January 31), subject to customary closing conditions.