“If it’s not broke, don’t fix it” feels like a mindset out of the distant past. Not so, as it’s often one of the reasons why agencies experience inefficiencies with their processes and systems — two ...

Another goal category that’s within your control is the “process” goal, or focusing on a standardized routine that will help lead to the results you want. For example, I’m a big advocate of daily and ...

Once or twice a year, there's a deliverable that presents a challenge to both managers and their employees: performance reviews. While many companies conduct annual reviews, some are adopting a more ...

“If you fail to plan, you are planning to fail.” Benjamin Franklin If you have goals you want to achieve, planning is absolutely essential. Here’s why it’s so important, and exactly how to make an ...