When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...

Question: As a hiring manager, I often interview military veterans. I struggle with how to ask about their time in service. I want to know what they did and how it could impact their work in the job I ...

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

Although it may vary, when it comes to the full-time job interview process, especially jobs beyond academe, there are usually three rounds of interviews. They are: 1) a screening interview with HR, 2) ...

I find that a lot of recruiters think my military service resembles what they've seen in Hollywood movies. How do I overcome that perception in an interview? As you transition to work with civilians, ...

Not so much a question, as it is a requirement for an interview. Be sure to have a succinct elevator pitch ready to fire off that aptly describes your background. 2. What are your strengths? Instead ...

Job interviews are exciting and anxiety-inducing at the very same time: Landing one means you’ve made it past the initial application stage, but it also means preparing for those all-too-familiar ...

Landing an informational interview is exciting. Maybe this is someone you’ve always admired, maybe it’s someone you met in college, or maybe it’s just someone who is already in the industry you’re ...