Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...

Component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows CAMBRIDGE, Mass., June 21, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the ...

Salesforce today extended the reach of its Sales Cloud platform to provide tighter integration with finance and marketing processes. Will Moxley, senior vice president for Sales Cloud product ...

Design Within Reach (DWR), a retailer selling furniture online and through a contract sales force, has been using Salesforce.com to enable employees to connect and collaborate, and will soon be using ...

BERLIN & BOSTON--(BUSINESS WIRE)--Signavio, a leading provider of business transformation solutions, today announced that Signavio Process Intelligence for Salesforce is now available on Salesforce ...

Salesforce is bringing its Einstein Bots to market as part of the next generation of Service Cloud, along with a bevy of other new features. With Einstein Bots, the aim is to help companies automate ...

Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between ...

As home and facilities visits have returned to pre-COVID levels, Salesforce adds AI-powered features to its platform to make the work of mobile technicians safer and more-efficient Salesforce on ...

Priv, a mobile app company that connects beauty and wellness professionals with customers, has been around for more than a year; operates in New York, Los Angeles and London; and is aiming to bring a ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.