I was wondering if anyone could lead me to some solid, hopefully cheap software that can manage trouble tickets.<BR><BR>Our company is rebuiliding the back end of our ecommerce site and we are going ...

The widely-adopted term for this component, trouble ticketing, is a holdover from the days when companies didn't consider it necessary to distinguish between internal and external support. But make no ...

In the late 1990s, Dell and Gateway were among the better-known computer manufacturers to offer customers a way to find automated answers to tech support questions by calling interactive voice ...

AUSTIN, Texas--(BUSINESS WIRE)--Aug. 21, 2006--Metadot Corporation today announced it has added new capabilities to Mojo Helpdesk, a simple trouble ticket application that enables organizations to ...