Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...

Tony La Piana’s days of visiting the laundromat are over. The Lombard resident, featured in the April 28 column, originally wrote to What’s Your Problem? after his Kenmore washer broke in March. He ...

In this video, I show you how to run the test mode to make the machine operate in agitation, spin, and water to bypass various features of the machine. Additionally, I include secret tech manual tips ...

Step three: Place a fresh supply of rags behind the washer to soak up leaking water. Step four: Repeat. Jessica Greve’s household has been washing clothes this way since her 2-year-old Whirlpool ...

If you have a Midea washing machine with an E-3 error code, I show you how to get into the system to test and fix the issues. This problem and solution are identical on Insignia washers and Criterion ...

Justin Carrier’s GE Profile washing machine breaks, flooding his house. One month later, GE hasn’t repaired the appliance or paid for the damages. What’s going on? Question: We bought a new GE Profile ...

When the lid on Charlene Molina’s top-of-the-line Kenmore washer breaks, Sears doesn’t do anything about it. Why is it so hard to replace the shattered glass on her appliance? Q: We have a ...

CR’s interactive tool leverages product costs, depreciation rates, and survey data to help you make the right choice. Plus, expert advice on what to do next. When your washing machine breaks, how do ...

The odds of getting your washing machine repaired right the first time aren’t great. Only 61 percent of all repairs were done correctly on the first attempt, according to a Consumer Reports’ survey.