When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

If you’re applying for jobs, you better get used to being interviewed by AI. As the use of artificial-intelligence tools in hiring continues to expand, it isn’t unusual for job candidates to be ...