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When your washing machine breaks, how do you know whether to roll up your sleeves, work the phones to find a repair technician, or give in and swipe your Visa at the nearest appliance dealer? It’s a ...

APPLIANCE SHOPS. TAKE A LOOK OF THE FEW GOOD PATIENT, THE LONELY. REMEMBER THE DECADES LONG AD CAMPAIGN WITH THE BOARD MAYTAG REPAIRMAN BECAUSE THERE WERE NO APPLIANCES TO FIX THAT’S BEEN PUT ON ICE ...

When his family washing machine stopped working just a few months outside its warranty, Johan Rääf was less than impressed. "It was really strange because it's not been used every day, or not even ...