A push to protect those who love attending live entertainment is making its way to the senate floor at the state capitol. The bill aims to prevent online ticket gouging the use of bots to buy mass ...

U.S. lawmakers are giving fans a spark of hope they could buy event tickets at more affordable prices. Several senators told CBS News they would support federal legislation that limits the profit ...

The ticketing industry has made waves in recent years, plagued by reports of fan frustrations and poor consumer protections. Now, one of the industry's biggest players finds itself in governmental ...

(CBS DETROIT) - A Michigan House committee approved a bipartisan plan to crack down on automated ticket bots, like the ones that snagged all the tickets for Taylor Swift's Eras Tour and drove up ...

Sean Allen, a spokesman for the Palace Theatre, said third-party websites that masquerade as legitimate brokers often dupe customers to purchase tickets from them. That has contributed to customers ...

The FTC Better Online Ticket Sales Act (“BOTS Act” or the “Act”)) prohibits the circumvention of a security measure, access control system, or other technological control measure used online by a ...

As someone who often tries (and fails) to buy tickets to various shows and hosts ticketed events myself, I know how broken America’s ticket industry is. If you’ve ever tried to buy a ticket to see ...

Sen. Marsha Blackburn blasted Ticketmaster and its parent Live Nation on Thursday for its “very insufficient” response to allegations that executives knowingly “turn a blind eye” to automated bots ...

Editor's note: This story has been updated to correct information on the percentage of the total ticket cost Ticketmaster receives. A big concert means a big ticket price these days. Last year, the ...

“Any tickets that have been identified to have been purchased by bots will be refunded,” Ticketmaster U.K. recently specified of the process, “as this violates the tour’s terms and conditions.

Ash-har Quraishi is a consumer correspondent based in Chicago. He is an Emmy Award-winning journalist with more than 25 years of local, national, international and investigative reporting experience.