CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

A paper cup dropped into its slot with a familiar empty thud. Just for you, the friendly robot barista inside one of the University of Minnesota’s 21 Twin Cities campus coffee vending machines ...

After years of delays, West Palm Beach is imposing a 2027 deadline and potential $5 million penalty on developer Jeff Greene’s unfinished One West Palm project. Survivors, advocates to gather in Boca ...

Threat actors are using AI to supercharge tried-and-tested TTPs. When attacks move this fast, cyber-defenders need to rethink their own strategy. Fraudsters often target the accounts of the deceased ...

Robert Herjavec says his purchases from New York to Australia were driven less by his business instincts and more by his desire to live in homes he actually likes. Homeowners spent millions trying to ...

A birthday favorite in the Bon Appétit Test Kitchen.