In Studio 8H in downtown New York, a clock counts down the seconds to 11.30pm – the moment the hippest show on TV starts its live broadcast to ten million homes. But in a corridor outside the dressing ...

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Best Actor In A Musical: Tim Curry was nominated but did not win. Best Actress In A Musical: Hannah Waddingham was nominated but did not win.

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...