BALTIMORE, MD-A high-level joint operation between United States federal agencies and Indian law enforcement has led to the dismantling of a massive international scam network. On February 2, the FBI ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...

The Hennepin County Sheriff’s Office is providing more information about its role in responding to a help call from federal agents on Monday. The sheriff’s office was contacted by the Department of ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

Pony AI (NASDAQ:PONY) used its fourth-quarter and full-year 2025 earnings call to highlight rapid growth in its Robotaxi business, progress toward profitability at the unit level in key Chinese ...

Trump said he will send ICE agents to replace TSA at US airports on Monday. The largest federal workers union said ICE agents aren't trained for aviation security. More than 400 TSA officers have quit ...

With the spring break travel rush in full swing, long TSA lines and extended wait times are continuing to form at airports across the United States. An increasing number of unpaid TSA officers are ...

A senior Iranian police commander recently told an agent of Israel’s renowned Mossad intelligence service “I swear on the Koran I’m not your enemy” and begged the Jewish state to “please come help us” ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

AgentPulse Command Center now delivers unified observability, governance, and cost control for autonomous AI agents operating across Microsoft 365 and Google Cloud environments • General availability ...

Last month, the Steelers proposed allowing each team to make a video or phone call to up to five impending free agents during the two-day negotiating window. As it turns out, it’s an effort to make an ...