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2:56
YouTube
Steven Van Belleghem
My customer first model: 4 pillars towards extreme customer centricity
Customer first actually means customer first without compromise. The digital first = customer first relationship is built on the basis of a comprehensive model. I have developed this model to reflect what I learnt during my many conversations with companies that excel in a 'customer first' attitude. These companies include both strong digital ...
3.2K views
Feb 6, 2015
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