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linkedin.com
Service management frameworks - IT Service Desk: Service Management Video Tutorial | LinkedIn Learning, formerly Lynda.com
Review the top SM frameworks: ITIL, Agile, Lean Six Sigma, DevOps, Verism, and IT4IT. As organizations may utilize more than one framework, it's important to define them and highlight how they can align or compliment one another.
Dec 2, 2019
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